Terms and Conditions

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By renting a vehicle from My Rent-A-Car, you agree to the terms and conditions outlined below. These terms are designed to ensure a safe, transparent, and reliable experience for both the renter and the company. 

Renters must be 21 years or older with a valid driver’s license.
 

• Valid credit card, debit card or bank transfer is required for the booking security deposit purpose
   
• Full payment with deposit required prior collect the car.
   
• All prices are quoted in Australian Dollars (AUD) and include GST unless stated otherwise.

• The vehicle must be used only for lawful purposes and driven by authorized drivers listed in the rental agreement.
   
• Smoking, off-road driving, and carrying pets (without prior approval) are not permitted.
   
• The renter is responsible for the vehicle’s condition and must return it in the same state as at pickup, except for normal wear and tear.

• Basic insurance coverage is included with every rental.
   
• Optional excess reduction or premium insurance packages may be available upon request.
   
• The renter is liable for any damage, loss, or third-party claims not covered by insurance.

• Vehicles are provided with a full tank of fuel and must be returned full.
   
• A refueling charge applies if the vehicle is returned with less fuel.

• We offer free delivery and pickup within Cairns city limits.
   
• Please ensure you’re available at the agreed time and location to avoid delays.

• If renter cancelled the booking before 7days full deposit refundable.
   
• If renter cancelled the booking less than  7days full deposit not refundable.

• A grace period of 3 hour is allowed for late returns.
   
• Beyond that, an additional hourly or daily rate may apply.
   
• If you expect a delay, please contact us as soon as possible.

• In case of breakdown, contact us immediately for roadside assistance.
   
• If an accident occurs, report it to the local authorities and to My Rent-A-Car without delay.
   
• Do not attempt repairs without prior approval.

• My Rent-A-Car reserves the right to refuse service or terminate a rental if terms are violated.
   
• We may modify these terms without prior notice, with the latest version available on our website.

 My Rent-A-Car
10 Jorgensen Street, Cairns, Australia
📞 0468 671 996
✉️  myrentacar.au@gmail.com