My Rent A Car
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Terms and Conditions

1. General Information

By renting a vehicle from My Rent-A-Car, you agree to the terms and conditions outlined below. These terms are designed to ensure a safe, transparent, and reliable experience for both the renter and the company. 

2. Eligibility to Rent

Renters must be 21 years or older with a valid driver’s license.
 

3. Booking and Payment

  • Valid credit card, debit card or bank transfer is required for the booking security deposit purpose
     
  • Full payment with deposit required prior collect the car.
     
  • All prices are quoted in Australian Dollars (AUD) and include GST unless stated otherwise.

4. Vehicle Use

  • The vehicle must be used only for lawful purposes and driven by authorized drivers listed in the rental agreement.
     
  • Smoking, off-road driving, and carrying pets (without prior approval) are not permitted.
     
  • The renter is responsible for the vehicle’s condition and must return it in the same state as at pickup, except for normal wear and tear.

5. Insurance and Liability

  • Basic insurance coverage is included with every rental.
     
  • Optional excess reduction or premium insurance packages may be available upon request.
     
  • The renter is liable for any damage, loss, or third-party claims not covered by insurance.

6. Fuel Policy

  • Vehicles are provided with a full tank of fuel and must be returned full.
     
  • A refueling charge applies if the vehicle is returned with less fuel.

7. Delivery and Pickup Service

  • We offer free delivery and pickup within Cairns city limits.
     
  • Please ensure you’re available at the agreed time and location to avoid delays.

8. Cancellations and Refunds

  • If renter cancelled the booking before 7days full deposit refundable.
     
  • If renter cancelled the booking less than  7days full deposit not refundable.

9. Late Returns

  • A grace period of 3 hour is allowed for late returns.
     
  • Beyond that, an additional hourly or daily rate may apply.
     
  • If you expect a delay, please contact us as soon as possible.

10. Breakdown and Accidents

  • In case of breakdown, contact us immediately for roadside assistance.
     
  • If an accident occurs, report it to the local authorities and to My Rent-A-Car without delay.
     
  • Do not attempt repairs without prior approval.

11. Company Rights

  • My Rent-A-Car reserves the right to refuse service or terminate a rental if terms are violated.
     
  • We may modify these terms without prior notice, with the latest version available on our website.

12. Contact Information

 My Rent-A-Car
10 Jorgensen Street, Cairns, Australia
📞 0468 671 996
✉️  myrentacar.au@gmail.com

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My Rent A Car

10 Jorgensen Street, Edmonton QLD, Australia

0468671996

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